The City of Arlington is calling for participation in the annual City Services Satisfaction Survey. The anonymous and confidential online survey is designed to gather resident's opinions about city services.

Since 2000, the City has conducted this annual survey among city residents in partnership with Decision Analyst, an Arlington-based independent market research company. Information gathered from the survey will be used in planning and budgeting for 2024, to measure changes in residents’ perceptions about quality of life and city services from previous years and to enable the City to continue tracking residents’ changes in perception in future years.

"The information obtained from this annual online survey provides the City of Arlington with valuable feedback about its programs, services and infrastructure investments, as well as how residents stay up-to-date with information on what’s happening in their neighborhoods," Budget Administrator Devon Waters said.

The selection pool of random respondents consists of all occupied addresses within Arlington and email databases gathered from various city departments. If you have an email address associated with your water account or library card, you could potentially be selected to participate.

Those who are randomly selected to complete the 2022 survey will be contacted, either by post card or email, with instructions and login information. This year’s survey will also be available in Spanish and Vietnamese. Be on the lookout for an email from the City of Arlington City Services Satisfaction Survey.

The online survey will be sent out around Jan. 26 and will close on Tuesday, Feb. 28, 2023.

Waters encourages all randomly selected residents to participate.

 "If selected to participate in the survey, it is important that we receive completed surveys by the deadline. Besides telling us how well we deliver services to our residents, the survey is also used by the City to address potential areas in need of improvement, plan for the next fiscal year, and provide performance management data," Waters said. "We really appreciate the residents taking the time to provide us with this important information."

Click here to read past survey results.