The City of Arlington is calling for participation in the Citizen Satisfaction Survey. The anonymous and confidential online survey is designed to gather resident's opinions about city services. The City has conducted this survey for more than 10 years in partnership with Decision Analyst, an Arlington-based independent market research company.

Those randomly selected to complete the survey will be contacted by post card or email with instructions and login information. The online survey will close on February 21, 2014.

The City is once again offering the survey online to increase efficiency and participation. "The online survey allows us to reach more people across the City," said Devon Madrigal, Arlington's senior performance analyst. "In fact, last year's survey received the most responses over the years we've been conducting the Citizen Satisfaction Survey."

Residents selected at random from zip codes across the city will begin receiving postcards in the mail this week inviting them to participate. Email invitations are being sent Monday, February 3^rd and Tuesday, February 4th. The selection pool of random respondents consists of all occupied addresses within the City and email databases gathered from various departments.

Madrigal says the information obtained from the survey provides the City valuable feedback and she encourages all randomly selected residents to participate.

"If selected to participate in the survey, it is important that we receive completed surveys by the deadline. The survey information obtained tells us how well we deliver services to our residents. It is also used by the City to address potential areas in need of improvement, plan for the next fiscal year, and provide performance management data. We really appreciate the residents taking the time to provide us with this important information," said Madrigal.