Jan Hensley is a 79-year-old client who just recently learned about our Arlington On-Demand public transportation program when we called to offer her the free classes we started offering to clients. 

Hensley revealed she no longer had a working vehicle and had not been able to come to the agency for food appointments since January due to her car issues. We offered her an Arlington On-Demand code, which she said she would use to come to our classes. This client was extremely excited when we explained how the free ride program worked, she was listing all the places she could now go to. She walked to the grocery store, to her friend’s home, and even to her doctor’s appointments, but with Arlington On-Demand she will no longer need to do that. Hensley's sons are not always available to give her rides to some locations, but now she can rely on herself to book a ride with the City's public transportation service and go anywhere she needs to. 

When speaking with Hensley over the phone she mentioned how she would be able to visit her friend now and “go to my doctor appointments” without having to walk long distances. She also stated, “I am very happy you called and offered me this option for transportation.” Hensley has showed up to the first computer class on Monday, May 1, and she has signed up for the next two computer classes. She said she intends to use Arlington On-Demand for future transportation to these classes.