Oncor’s seasonal preparedness planning occurs year-round and annual winter preparations have been completed. Personnel are trained to work safely and efficiently in freezing temperatures and will be ready to respond should any outage impacts occur during the upcoming severe winter weather, the company said.

As a reminder, customers can report electricity outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App, following Oncor on Facebook, or by calling 888.313.4747.

How Do I Sign Up for My Oncor Alerts?

To sign up, follow these steps at the My Oncor Alert sign-up site:

• Locate your account using your phone number, retail electric provider and ZIP code or use your ESI ID, meter number and ZIP code.
•  Select your contact preference: text, email, voice alert or all three.
•  Enter your mobile phone number and/or email address.
•  Provide a contact name or nickname - this helps if you register multiple accounts.
•  Acknowledge that standard rates for message and data may apply by agreeing to the Terms and Conditions and Privacy Policy.
•  Confirm registration. Test and email setup will receive a confirmation text or email.

Helpful individual and family resources are also available on the Texas Division of Emergency Management's website, including the State of Texas Emergency Assistance Registry (STEAR), a free registry that provides local emergency management planners and responders with information related to your needs during an emergency.

While prioritized during power restoration events, critical care designations do not guarantee an uninterrupted power supply, especially during severe weather. Customers who rely on electricity for life-saving medical devices should have a plan in case of power outages.

If you see a downed power line, stay away, keep people and pets away and call 911 immediately.