Arlington Water Utilities made billing changes this week to help customers who may have experienced higher than their average water usage this month due to plumbing, fire suppression or irrigation line breaks to their homes or businesses or dripping faucets to prevent freezing pipes. Starting immediately:
- Arlington Water Utilities will issue a “storm recovery credit” to water utilities customers who have higher than average usage during the billing period that includes Feb. 13 through Feb. 28, 2021. Credits will be provided for sanitary sewer as well.
- The credit amount will be based on an average of a customer’s water usage for their previous three billing periods (November 2020 and December 2020, January 2021) and February 2020.
- If a customer’s February 2021 usage is higher than that average, a bill credit will be automatically issued for the difference between the two amounts. No paperwork is required.
- Storm recovery credits will begin appearing on bills for eligible accounts after March 1.
- The City will also issue storm recovery bill credits to commercial customers such as apartment complexes, condominiums, and businesses.
- Arlington Water Utilities customers can access information about their water usage, including hourly readings for those with remotely read meters, by visiting ArlingtonTX.gov/KnowYourH2O.
- The storm recovery credit will not be shown on bills issued before March 1.
- To see a .pdf copy of your bill on the website, click on the “Bills & Payment” tab on the left side of the screen. The billing date will be in the top right corner of your bill.
- Arlington Water Utilities is also waiving late fees for the period of time from Feb. 13-22, 2021 due to difficulties in making payments.
Winter Storm
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