Via Implementing COVID-19 Safety Measures for Arlington Rideshare Service
By Office of Communication
Posted on September 17, 2020, September 17, 2020

Editor's Note: This article, originally published June 16, 2020, was updated to reflect a mask requirement for passengers and drivers. It was updated again on Sept. 17, 2020 to include a public service announcement video showcasing the safety protocol currently in place. 

These days, a safe ride means so much more than simply arriving at your destination without incident. Because of how COVID-19 has affected our community, Via is going long on safety to make certain that the next ride you take on Arlington’s rideshare public transportation service is as safe and worry-free as possible.

Here are a few of the important safety measures Via has put in place:

  • In line with the Tarrant County executive order, everyone on board will be required to wear a mask or face covering, so think of your mask as your favorite new accessory — the one you can’t leave the house without. If you forget your mask, the driver may not be able to complete your ride.
  • Via is using in-app wellness checks to make sure riders and drivers are symptom-free and ready to ride before they get going. This probably goes without saying, but please stay home if you’re not feeling well!
  • While Via manages vehicle capacity in accordance with social distancing guidelines, the company would love your help. Always enter through the rear doors, and in vehicles with automatic doors, please wait for the driver to open and close the door.
  • Via is also increasing the frequency of professional vehicle cleanings and advising drivers to also wipe down their vehicles regularly with EPA-approved supplies.

Via is listening. If you have any questions, concerns, or suggestions, please let the company know by heading to the Help Center in the Via app. 

 Vans are currently limited to just two passengers. Via is available between 6 a.m. and 9 p.m. Monday through Friday and between 9 a.m. and 9 p.m. on Saturday for trips within the Arlington service area. For more information, please visit

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