Handitran

Do I have to be eligible to use the Handitran service?

Yes, Handitran is a ride-share transportation program for persons 65 and over and individuals with disabilities. Individuals must provide proof of age when applying for Handitran. Persons with disabilities who are under 65 years of age must have their physician certify the application.

Do I have to pay a fee to sign up?

Yes. A one-time $10.00 application fee is due with the application and will be accepted as cash, check, money order, or credit card. Please call the Administrative Office at 817-459-5390 to pay by credit card. The $10 application fee does not guarantee the availability of rides.

How do I apply?

To apply for service, complete the Handitran Service Application. Please allow up to one week for application processing. A Handitran acceptance letter will be mailed upon processing and approval of the application.

How do I schedule a ride?

You have three convenient booking options!

1. Arlington Transportation mobile app.
   Download the Arlington Transportation App from the App Store or Google Play Store.
2. Online at: arlington.app.ridewithvia.com
3. Call 817-275-3704 to speak to a scheduling agent.

What if I can no longer take my scheduled ride?

Call the Scheduling Office, use the mobile app or the online booking tool to cancel your rides as soon as possible. Cancellations must be made at least 30 minutes before the trip to avoid the recording of a “no-show.”

You can cancel your rides anytime by calling 817-275-3704 and pressing Option 2.

How much does it cost to ride?

$2 per one-way trip or $55 for a monthly pass.

Drivers accept checks and cash in the exact fare, and do not provide change. For debit/credit card payments, contact the Administrative Office at 817-459-5390.

What are the hours of operation?

Handitran service is offered Monday through Friday between 7 a.m. and 10 p.m. and Saturday between 8 a.m. and 9 p.m.

Scheduling and Administrative office hours are Monday through Friday between 8 a.m. and 4:30 p.m.

If the Scheduling and Administrative office is closed and you need to change or cancel your ride, dial 817-275-3704 and select option 9 from the menu to be connected to a member of our after-hours Dispatch team.

What holidays does Handitran observe?

The following holidays are observed by the City of Arlington Handitran service. When a holiday falls on Saturday, it is observed on the preceding Friday; if a holiday falls on Sunday, it will be observed on the following Monday. Please call the Handitran office for clarification of the holiday schedule.

• New Year's Day
• Martin Luther King's Birthday
• President's Day
• Good Friday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Thanksgiving Day & Friday
• Christmas Eve & Day

How does the service work?

Handitran drivers shall make a reasonable effort to provide door-to-door service but are not permitted to enter passengers' homes or other buildings where passengers may be located.

The Handitran passenger shall be ready for pick up at least 15 minutes before the requested trip time and 15 minutes after, if necessary. It is the passenger’s responsibility to notify Handitran of the pick-up location (large buildings typically have multiple entrances/exits) and to be in the right place at the right time for pick-up. Drivers can only enter the lobby area of a facility for pick up or drop off.

What is Handitran’s service area?

Handitran services the City of Arlington, up to 1.5 miles outside the City limits. One leg of every scheduled trip must be in Arlington.

Can I travel with a friend?

Handitran passengers can travel with up to two escorts at the additional cost of one fare each. Escorts will be scheduled on a space-available basis. Personal care attendants who are not Handitran clients are not required to pay a fare.

Do I need a car seat for my child?

Unless they are taller than four feet nine inches, children under eight years of age will not be transported without a child safety seat. A child safety seat must be provided and secured by the passenger.

Can I travel with my service animal?

Yes! Service animals are welcome aboard all vehicles. Non-service animals must be placed inside an airline-approved carrier and always remain on the rider's lap.

Can I use Handitran for medical appointments?

Yes. However, Handitran is a ride-share service and not an emergency medical service. Passengers must be able to sit upright.

What if I have packages or carry-on items?

Passengers must limit their carry-on packages to no more than the equivalent of five (5) full, brown paper grocery bags or ten (10) plastic grocery bags unless an attendant travels with the passenger to load/unload the packages. One (1) flat of any item (water, soda, dog food, etc.) may be substituted for either 1 paper grocery bag or 2 plastic grocery bags. Packages are limited to no larger than a brown paper grocery bag and can weigh no more than 20 pounds.

Can I travel with my oxygen supply?

Passengers may travel with portable oxygen supplies or respirators, which must remain in their possession at all times.

Do I get penalized if I miss my ride?

Yes. If you cannot make a scheduled ride, you must cancel the ride at least 30 min before the scheduled time. Late cancellations are recorded as no-shows and are therefore subject to penalty according to the No-Show Policy.

What is a no-show?

When no cancellation notice is reported, and the passenger is not at the scheduled location at the scheduled time, the trip will be recorded as a “no show” and may result in a suspension of service.

What is Handitran’s suspension policy?

If a rider accumulates more than two (2) no-shows within the previous calendar month and the no-shows represent more than ten (10) percent of the rider’s trips, the rider will be suspended from the service.

What is the Handitran appeal process?

Passengers may appeal eligibility determinations, suspensions, or terminations by written notification according to the Appeal Procedures process.

Are wheelchair accessible vehicles (WAV) available?

Yes! You can let us know you need a WAV in the app or over the phone.