Arlington On-Demand

What is rideshare?

Rideshare is a transportation option that uses a smartphone application and a fleet of rideshare vehicles to provide a service that has no fixed schedules, no fixed routes and an infinite number of on-demand stops. Passengers share their ride and save money.

How does it work?

Passengers can book a trip on a rideshare vehicle using the free Arlington Transportation app. Customers enter their pick-up and drop-off locations and a vehicle will pick them up within a block or two of their doorstep or a nearby location. Those who don’t have a smartphone to download the app can book a ride by phone at 817-784-7382.

What are the hours of operation?

The service is offered between 6 a.m. and 9 p.m. Monday through Friday and between 9 a.m. and 9 p.m. on Saturday. Arlington On-Demand will provide riders advance notice on any holiday-related schedule changes.

What are the service areas?

The Arlington On-Demand service area covers the entire City of Arlington, the CentrePort TRE Station, and the Eastchase Parkway area in Fort Worth which includes bus stops for Trinity Metro bus routes 21 and 22.

What is the normal wait time to be picked up by a Arlington On-Demand driver?

Customers are able to view estimated wait times when they enter their pick up and drop off locations in the Arlington Transportation app. Wait times will vary depending on nearby driver availability but generally average 12 to 15 minutes. When a ride is booked, riders will receive an updated time of arrival. Once their van has arrived, riders must arrive at the pick up location and board the van within two minutes.

How is Arlington On-Demand rideshare different than traditional ride-hailing transportation services?

As part of our public-private partnership, Arlington On-Demand is able to offer customers an affordable fee per trip, unlike traditional ride-hailing services, which charge for mileage and other factors. Customers using Arlington On-Demand will not face surge pricing based on their location in the service area. Vans used for the rideshare program are clearly marked with both the City of Arlington and Arlington On-Demand logos for easy identification. Customers can also take comfort in knowing that their Arlington On-Demand driver has undergone a robust background check to be eligible to participate in the City’s public transportation program.

What is the Arlington Express pilot service?

The Arlington Express pilot service offers direct trips between the CentrePort TRE Station and two downtown stops at Arlington City Hall and at UTA’s University Center. The service operates Monday through Friday from 6am to 8am and from 3:30pm to 7pm. The cost is $3 per person per trip. To access Arlington Express, book your ride using the Arlington Transportation app or by calling 817-784-7382 during Express hours. Choose a trip between the three available stations. Seat availability must match your request. Your ride proposal will confirm if your ride qualifies as an Express trip.

A map showing the Arlington Express stops at the CentrePort TRE Station, Arlington City Hall, and UTA’s University Center.

Arlington Express station departure times, which are tentative departure times and subject to traffic delays.

What is the RAPID Program?

For information on RAPID, please visit our RAPID page.

How much will a ride cost?

Fares are based on distance traveled, using the following tiers:

• Trips from 0-1.5 miles: $3.00
• Trips from >1.5-3 miles: $3.50
• Trips from >3-4.5 miles: $4.00
• Trips from >4.5-6 miles: $4.50
• Trips over >6 miles: $5.00

Trips to and from CentrePort to and from any destination or origin in Arlington will remain at the $3.00 per trip flat rate.

The weekly Ride Pass allows up to 4 rides per day and costs $25.00 per week.

The monthly Ride Pass allows up to 4 rides per day and costs $80.00 per month.

How do I pay?

Customers pay by credit card or prepaid card, which is entered when they set up an account. The card on file can be changed through the Arlington Transportation app, or by calling 817-784-7382.

Can I pay with cash?

Arlington On-Demand is primarily a cashless service. Don’t have a credit card? Visit a local dollar store or grocery store to purchase a pre-paid credit card with cash in the dollar amount of your choosing. Note that reloadable cards, such as American Express “Serve”, are preferable because they can be refilled when empty without requiring the purchase of a new card. Once you have your prepaid card, you can set up an account on your smart phone. If you do not have a smart phone, you can call Via at 817-784-7382 to set up your account.

I’m interested in riding Arlington On-Demand, but I am not able to walk 1 to 2 blocks to be picked up. What are my options?

Riders who require a closer pick up and drop off on Arlington On-Demand can request a curb-to-curb promo code. With curb to curb service, Arlington On-Demand vans will stop on the street or driveway closest to your location. Riders must still be able to get from the building to the van and enter/exit the van without assistance from the driver.

I don’t have a smartphone to download the Arlington Transportation app. Can I still book a ride?

Arlington On-Demand has a live support line at 817-784-7382. You can call that number to book a ride if you have already set up a Arlington On-Demand account. If you do not have an account, you can call that number to speak with a Arlington On-Demand representative to set up an account.

Will customers who use wheelchairs be able to use the Arlington On-Demand service?

In addition to the fleet of six-passenger vans, Arlington On-Demand also operates a number of wheelchair-accessible vehicles. While the Arlington On-Demand vans typically pick up customers within a block or two of their location, the accessible vehicles will pick up customers at their doorstep as needed. Arlington’s Handitran is still an available option for those needing an accessible vehicle and door-to-door service.

How do I request an accessible Arlington On-Demand vehicle?

Riders requiring a wheelchair accessible vehicle can select this option on their account profile in the Arlington Transportation app. Once this toggle is switched on, the rider will be assigned an accessible vehicle each time they request a ride.

Are service animals allowed to ride with me on Arlington On-Demand?

Trained service animals are welcome to ride on Arlington On-Demand without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride with Arlington On-Demand.

Curb to Curb Service

Customers who are interested in riding Arlington On-Demand and need a closer pick up and drop off location, rather than walking 1 to 2 blocks, can request Curb to Curb service on Arlington On-Demand. With Curb to Curb service, Arlington On-Demand vans will stop on the street or driveway closest to the pick up or drop off location. Riders must still be able to get from the building to the van and enter/exit the van without assistance from the driver.

To request Curb to Curb service on Arlington On-Demand, please complete the Curb to Curb Service form. We will review your information within five business days and provide you with a Curb to Curb promo code if you are eligible for the service.

Current Via Drivers

Current drivers can contact Via over email or phone and will receive a response as quickly as possible.

Email Support: arlingtondrivers@ridewithvia.com
Phone Support: 817-784-7382
Office Hours at the Via Lot: Tuesday 1-2pm and Friday 10-11am (until further notice)

Prospective Via Drivers

To apply to drive for Via, please visit the Via Driver Portal. To drive for Via, you must be older than 25, have 1 year of driving history, and pass a background check and pre-employment drug screen.