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CUSTOMER SERVICE :: BILLING AND RATES :: How to Open
an Account
Welcome to Arlington! If you
need to open an account with Arlington Water Utilities, we're here to
help. You may request activation of new service if:
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the address you are moving to is
metered and billed by Arlington Water Utilities
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a definite date can be given to
start your service
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all previous Arlington Water
Utilities accounts in your name have been paid in full
REQUESTING NEW SERVICE
To open a new account for water, sewer, trash pickup, and storm
drainage service in the City of Arlington, please call Customer
Services at 817-275-5931 Monday-Friday [excluding holidays] between
8:00am - 5:00pm.
Si necesita usted hablar con un representante en Espanol, por favor
llame al 817-275-5931. Has
clic aqui para mas informacion.
PLEASE HAVE THE FOLLOWING INFORMATION
READY:
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Your contact telephone number(s)
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Your driver's license number
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Your social security number
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Commercial Customers: The tax ID number of the business
SECURITY DEPOSITS
Security Deposit for Residential Customers
An $80.00 security deposit is required for all residential
accounts. Outside letters of credit are not accepted. The
deposit is refunded with interest after 12 consecutive months
of excellent payment (paying by the due date each month).
Otherwise, when the account is closed, the $80.00 is applied to the
final balance due and any remaining interest is refunded by check.
Deposit waivers can be
granted for residential customers if:
- the customer had previous service
(or currently has service) with Arlington Utilities for at least
12 consecutive months with a credit rating of "Excellent payment
history" and has not incurred any past due fees, termination
notices, or lock-offs within the past 12 months.
- the new residential customer enrolls in Bankdrafting before
the due date of their first month's bill, within a minimum
commitment of 12-month.
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See Billing & Rates, Bankdrafting, for more information and to
download the bankdraft application form.
SECURITY DEPOSIT FOR NON-RESIDENTIAL CUSTOMERS
A minimum $80.00 security deposit is
required for ALL non-residential accounts. For each account
premise, the security deposit is calculated by using the
dollar amount of the average 1-month bill multiplied by two.
The deposit is refunded when the account is closed.
A separate security deposit must be paid for each
premise/service. Letters of credit are not accepted.
There are no deposit waivers for Non-Residential customers.
SECURITY DEPOSIT FOR REALTOR, PROPERTY
MANAGEMENT, LANDLORD/OWNERS
To allow time to advertise and fill the vacancy,
the $80.00 security deposit for realtors. property management
companies, and landlord/owners is typically deferred to the second
month's billing.
GUIDELINES FOR TURNING WATER ON - NEW SERVICE
ACTIVATIONS
Call Customer Service at 817-275-5931 between
8:00am-5:00pm, Monday-Friday to schedule an appointment with a
Customer Service Representative.
Appointment windows area offered for
Monday-Friday only, excluding holidays:
| 8:00am |
to |
10:00am |
| 10:00am |
to |
12:00pm |
| 1:00pm |
to |
3:00pm |
| 3:00pm |
to |
5:00pm |
To guarantee that your water is turned on,
you or your representative will have to be at the property from the
beginning of your appointment time through the entire appointment or
until the crew arrives to turn water on.
If you can not be present when the water is
turned on at your property:
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It is your responsibility to make sure all
water-related appliances on the property are completely turned to
the off position. This includes, but is not limited to all
faucets, toilets, clothes or dishwasher connections, hot water
heaters, and ice makers.
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When turning the water on, if our crew observes
more than 10 gallons of water passing through the meter, he will
turn the water off. He will then attempt to contact you at
your front door advising that he was not able to leave the water
on due to unknown water consumption on your property.
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It is your responsibility to call Customer
Services at 817-275-5931 no later than 4:00pm to find out if your
water is on or off, and to request another crew to be dispatched if
necessary. You or your representative must be at the
property for the second request.
Click here for a printable version of the Guidelines for Turning
Water On (in English and Spanish).
WHAT IS REFUSE?
Refuse (ref' yoos) is another word for garbage,
or trash. Go to
arlingtontx.gov/environment
for more information about your
specific curbside trash pick up days, and how refuse and recyclables
should be presented at the curb for pick up.
WATERING RESTRICTIONS BETWEEN 10AM AND 6PM
Outdoor watering restrictions are in effect
year-round for all customers, residential and commercial: No
watering between 10 am and 6 pm.
| City Ordinance states: "Except for hand
watering and the use of soaker hoses, it shall be unlawful for
any person to irrigate, water, or cause or permit the
irrigation or watering of any lawn or landscape located on any
premises owned, leased, or managed by that person, between the
hours of 10am and 6:00pm." |
Please visit
www.SaveArlingtonWater.com for more money-saving conservation
tips!
WEBCONNECT - FREE ONLINE ACCESS TO YOUR ACCOUNT
After you've activated your service, be sure to
visit our Webconnect utility billing website at
WaterBilling.Arlingtontx.gov. Log in with your water account
number and mailing address zip code. Then view or pay your
bill any time of the day or night, or set up recurring payment using
your credit/debit card or checking account. You can also keep
track of your payments, or your account's billing and consumption
history.
Again, welcome to Arlington, Texas, from Arlington
Water Utilities!
Click here for more information in our New
Customer Welcome Letter (in English and Spanish).
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