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Water Utilities
101 W. Abram St.
Arlington, Texas 76010
MS01-0200

Ph: 817-459-6600
Fax: 817-459-6626

Customer Services Ph: 817-275-5931
Customer Services Fax: 817-459-6807

     


Welcome to the Arlington Water Utilities website.  Browse through these pages and learn about the City of Arlington water system information regarding your water bill, helpful hints on water conservation and how our department serves the citizens of Arlington with all their water needs.

 


A Winter Water Message from Julia J. Hunt, P.E.
Director, Arlington Water Utilities

Fats, Oils and Grease (FOG)

This holiday season, it is important for all of us to remember how to properly dispose of fats, oils and grease.  Fats, oils and grease from cooking and frying can clog your plumbing, sanitary sewer service line, as well as the city's sanitary sewer collection system if not disposed of properly.  When fats, oils and grease accumulate in a sanitary sewer, it can cause a blockage.  This results in a sanitary sewer back up or overflow.

arrowRead more...


Watering Nixed Ten to Six Year-Round

Year-Round Watering Restrictions 10am - 6pm
Except for hand watering and the use of soaker hoses, it shall be unlawful for any person to irrigate, water, or cause or permit the irrigation or watering of any lawn or landscape located on premises owned, leased, or managed by that person between the hours of 10:00AM and 6:00PM.

Rain and Freeze Sensor Requirements
(1) Effective January 1, 2007 all irrigation systems installed within the City must be equipped with rain and freeze sensors in number and type established and published by the Director of Utilities.  This requirement applies to all commercial and residential properties.

(2) Any irrigation system installed before January 1, 2007, may not be operated after March 4, 2007 without being equipped with rain and freeze sensors in number and type established and published by the Director of Utilities.   This retrofitting requirement does not apply to a single family residential or duplex property, or an individually metered townhome or condominium unit.

The above amendments were approved by City Council on November 28, 2006.  Violations of the ordinance can result in fines up to $500. 

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Ordinance 06-109 (pdf)

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Approved Rain and Freeze Sensor List (pdf)


Documentary is Raising Awareness of Water Infrastructure in the U.S.
A message from Arlington Water Utilities Director - Julia J. Hunt, P.E.

Liquid Assets, a 90-minute documentary on The Story of Our Water Infrastructure,  aired on KERA (Channel 13) on Sunday, October 26th. This documentary was produced by Penn State Public Broadcasting and raises timely issues that are relevant to cities and towns across the U.S. The documentary emphasizes the value of our water and wastewater infrastructure and the need for investment in this valuable asset. It explores the history, engineering, political and economic challenges of U.S. water infrastructure through the stories of cities and towns that are struggling with these issues.

arrowRead more...


Determine Your Water Consumption

This summer's weather pattern has been much drier than last year.  As a result, you may have increased your outdoor water use this summer when compared to last summer.  Using your consumption patterns from 2006,  which had similar drought conditions as this summer, will provide a more reasonable comparison on your outdoor water use.


A Notice to Water Customers
From the Director of Water Utilities

Because of significant advancements in technology and processes, pharmaceutical compounds in tiny amounts are able to be detected in source waters. Pharmaceutical compounds and personal care products are being found at low levels in many of our nation's lakes, rivers, and streams.

photo of water testing processFor this reason, Arlington, as a respected leader in the water industry, is reviewing and monitoring all scientific research being conducted about this issue. The AWWA Research Foundation has been gathering data for the past four years, and we will continue to monitor their findings to determine any and all necessary modifications to our treatment processes as information evolves. Read more...

arrowLearn about Proper Disposal of Pharmaceuticals (pdf)
  


Proper Disposal of Pharmaceuticals

It is very important to properly dispose of pharmaceuticals.  Hormones, antidepressants, antibiotics, and chemicals from personal care products contain Endocrine Disrupting Compounds (EDCs) that can interfere with growth and reproduction in humans.  Removing these products from the water supply is difficult. 

bullet Learn more about proper disposal techniques
 

Be In the Know...Go With the Flow

Did you ever wonder where sewage goes when it leaves Arlington? Well, maybe you haven't been wondering about sewage, but there really is a lot going on behind the scenes. Click on the links below and "Be In the Know...Go With the Flow."

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View "Go With the Flow" in English

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View "Go With the Flow" in Spanish


New Water Utility Payment Locations
Now available as of Monday, September 18, 2006: 

Authorized Arlington Water Utility bill payment locations will accept cash, check, or money orders at participating Fidelity Express Pay Stations.

Read more...

WATER UTILITIES HIGHLIGHTS
  Toilet Leaks
High water bills are often caused by leaking toilets.  Learning how to detect and test for toilet leaks can save you money.
Read more...
  
  Aquarium Care Tips
Since March 1984, the City of Arlington has been using chloramine to disinfect its water.  However, chloramine is harmful to fish and must be removed before water is added to an aquarium. 
Read more... (pdf)
 
 

Water Fluoridation
Recently, there has been some discussion in the news media on the connection between drinking bottled water and tooth decay. Many bottled water brands do not contain fluoride. Fluoride helps prevent tooth decay. Some home treatment devices also remove fluoride from tap water.
Read more... (pdf)
 


 
 

"White Particles" or "White Paper" in Shower Heads or Faucets
The Water Utilities Department receives calls from customers concerning white particles or things that look like white pieces of paper clogging plumbing fixtures.
arrowRead more about White Particles
   


 
 

Sewer Problems?
Are you having sewer backups in your house and you don't know what to do?
arrowLearn more about Sewer Problems
arrowFats, Oils, Grease Door Hanger    

Fat, Oil And Grease
 
 

Fat, Oil And Grease. Don't Get Clogged!
Avoid Sewer Problems and find useful information on how to prevent sanitary sewer blockages.
arrowRead more.
  

Conservation Tips
 
 

Conservation Tips
Arlington Water Utilities offers tips on conserving water.  By following these steps you can save money on your monthly water bill, and more importantly, learn to use water wisely.  You and your family can do your part in conserving our most valuable resource, water.
arrowLearn conservation tips
   

Water Rates

 

Water Rates
Each year the water and sewer rates are revised to insure that adequate revenue will be generated to cover projected costs.
Some of the major costs incurred are:
- to purchase untreated water,
- to obtain sewage treatment services from the Trinity River Authority (TRA), and
- to cover our debt service.
arrowRead more.   
  



 

Water Hose Safety
You might be thinking of using your water hose to spray for bugs or fill your pool, but did you know that you may be doing something that could be hazardous?
arrowRead the recommendations.   
  



 

Hexavalent Chromium
arrowLearn more about this toxic contaminant 
  



 

Methyl Tertiary Butyl Ether (MTBE)
MTBE is added to gasoline to make it burn more cleanly and efficiently.
arrowLearn more about this toxic contaminant 
  

NEWS

Lake Arlington History

Arlington Landscape Water Conservation Program Becomes Year Round

Fats, Oil, and Grease Cease the Grease (pdf)

Proper Disposal of Fats, Oil,  Grease, and Food Scraps "Use Your Drain Wisely" (pdf)

 

DID YOU KNOW

arrowSewer Problems, Call Us First
To report suspected main breaks, water leaks, sewer overflow, or water contamination please call the 24 Hour Emergency Service Hotline at 817-459-5900. Learn more...
  
View or Pay your water bill online using your bank account (check by phone) or your Visa, MasterCard, or Discover debit/credit card.  You may also set up automatic monthly recurring payments.


The Water Utilities Department was the  Recipient of Honorable Mention in the 2004 Watermark Award for Communication Excellence from the American Water Works Association and Water Environment Association of Texas for its web site.