SAFETY TIPS :: ACTION - CALL 9-1-1

In an emergency, with flames engulfing your house, someone bleeding from an accident, or a burglar in the living room, it's hard to remember or find the right phone number. Sometimes in a panic, it may even be hard to remember your name and address. In an emergency situation, that can take precious time. Time you may not have. When seconds count, dial 9-1-1.

What is 9-1-1?

9-1-1 is the telephone number reserved for area residents and visitors to call when immediate help is needed from fire, police, or medical agencies.

What happens when you call 9-1-1?

Your 9-1-1 call routes over special phone lines to a 9-1-1 answering point where trained emergency response personnel will determine the type of emergency service needed. If necessary, your call will be transferred to the appropriate responding agency. You should stay on the line.

When should you call 9-1-1?

When immediate action is needed, it is a 9-1-1 emergency.
Such situations may include:
A life threatening situation
Immediate threat of danger to property
A crime in progress or about to occur
A stranger in the neighborhood
An ambulance is required
There is a fire
If in doubt, call 9-1-1.

What about non-emergency calls?

Public service and emergency agencies will retain their 7-digit phone numbers. Non-emergency situations include:
Calls for information (permits, licenses, travel conditions)
Calls to other municipal agencies - water, sewer, recreation, or utilities.

Can I call 9-1-1 from any type of telephone?

Yes, 9-1-1 can be dialed from any rotary phones, touch-tone phones, coin phones, and credit card phones. Follow instructions given on pay phones.

What to do when you call 9-1-1?

Remember when you call 9-1-1:
Stay calm.
Speak clearly.
Describe the emergency.
Give an exact location.
Answer all questions. Correct information helps speed the arrival of help.
If possible, stay on the line until you are instructed to hang up.
It is important to LISTEN and do as you are instructed.

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